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As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.

The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.

"There is a different level of exposure to disappointment and that's captured in the poor overall scores." Once considered taboo, online dating is now a socially accepted and booming multibillion dollar business that continues to grow.

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The ODA monitors enquiry and complaint levels and the issues complained about.

It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.

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