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By the late 1980s, ARPANET and other existing computer networks were merged to form the Internet.

The diffusion of this technology started out slowly but after approximately eighteen years, its adoption made an exponential rise to where it is today.

Keywords: Computer Mediated Communication (CMC), Interpersonal Interaction, Productivity and Efficiency, Technology in Organizations1.Due to the effects of globalization, local businesses must now compete globally for market dominance and this puts increase demands on businesses to ensure that productivity and efficiency are at a high level and continually improving.This study will, therefore, assist in evaluating whether computer mediated communication (CMC) increases worker productivity and efficiency.An electricity company was chosen for the case study since it had achieved approximately 78% computerization and networking of its office staff.Following the judgemental sampling technique to identify the organization, random sampling was used to select a sample size of 100 respondents.Advances in Journalism and Communication Vol.2 No.2(2014), Article ID:46620,7 pages DOI:10.4236/ajc.2014.2222005 The Impact of Computer Mediated Communication (CMC) on Productivity and Efficiency in Organizations: A Case Study of an Electrical Company in Trinidad and Tobago Kenrick Bob University of Trinidad and Tobago, O’Meara Campus, Arima, Trinidad and Tobago Email: [email protected] Copyright © 2014 by authors and Scientific Research Publishing Inc.This work is licensed under the Creative Commons Attribution International License (CC BY). Received 5 April 2014; revised ; accepted ABSTRACTThis study investigates how computer mediated communication (CMC) and the electronic mailing system in particular have impacted on productivity and efficiency not to mention interpersonal interaction and increased use of technology in the organization.These computer networks are then linked via the Internet to the World Wide Web making it easier to communicate with suppliers, clients and business partners.In the modern workplace there is a computer at every desk with each networked to form part the company’s local or wide area network.In 1995, there were approximately 20 million computers connected on the Internet with that number doubling every year until it reached approximately 544 million in 2002.Computer mediated communication (CMC) encompasses all forms of communication facilitated by the use of the personal computer.

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